Refund policy

Cancellation

Orders cannot be canceled once payment has been successfully made. Therefore, please ensure you have checked all order details before making a purchase..

Returns & Refunds

1. We do not accept refunds or exchange products, unless the product was sent incorrectly or the packaging was damaged during delivery.

2. KioskCokelat is not responsible for products that have been received at the time of delivery. Therefore, we strongly urge customers to check the condition of their ordered goods before signing the receipt.

3. Due to safety and hygiene reasons, all items sold and received by customers cannot be returned or refunded, even if they are not opened.