Shipping policy

Shipping origin
Orders ship from one of our warehouses in Jakarta, Tangerang, Bandung, Semarang, Jogja, and Surabaya.

Order processing time
- Instant / Same Day: orders paid before 13:00 WIB are packed within 3 hours.
- Regular: orders are packed within 8 hours of payment.
- We book courier pickups Monday–Friday. For orders placed on Saturday, Sunday, or a national public holiday, the courier is booked on the next working day.

Coverage area
Available couriers and shipping costs are shown at checkout based on your address. If a shipping rate appears, the courier delivers to that address.

Delivery details
Customers are responsible for the accuracy of the details provided when ordering. We are not responsible for failed or late deliveries caused by incomplete or incorrect information, such as an incomplete address or a wrong phone number.

Recipient availability
Please make sure the recipient's phone number is active and reachable on the delivery date. The courier may need to call to confirm the recipient's presence or ask for directions. If the recipient can't be reached or no one is at the address, Kiosk Cokelat and our shipping partners are not responsible for the resulting delay.

Delays outside our control
We do our best to deliver every order on time. However, Kiosk Cokelat is not responsible for delays caused by circumstances outside our control, such as traffic, weather, or courier disruptions.